Based on her latest release, “Soft Skills for Tough Cookies”, Genella Macintyre presents 12 types of managers whose distinct and sometimes extreme styles might be called “difficult” such as the Ginger Snap, the Oatmeal Raisin and the Fortune Cookie. How do you work with a tough cookie? What do you do and say? How do you know if you are a tough cookie? Tough cookies are everywhere. They are not only managers, although they stand out more when in positions of authority. A fun and enlightening workshop, participants will identify specific strategies for dealing with tough cookies.
Identify the 12 types of “Tough Cookie Managers”
Understand how to deal with each type
Select from a list of specific responses to work with tough cookies
Discover if you are a tough cookie
Understand when you might be a tough cookie and when you are not
Increase your self-awareness so that you become a “Monster Cookie” (which is a good thing)
Identify behaviours to make you less “tough” by increasing your soft skills